Refund Policy

Return & Refund

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1. Eligibility for Returns
We accept returns within 14–30 days of purchase for items that are:

• Unused, unopened, and in their original packaging

• In resalable condition

Due to hygiene and safety reasons, we cannot accept returns on opened or used products, unless they are faulty or caused a verified adverse reaction.

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2. Faulty or Damaged Products
If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery

• Provide proof (photos + order number)

You’ll be offered:

• A full refund, or

• A replacement at no extra cost

 

3. Allergic Reactions / Sensitivity
We understand that skin can react differently. If you experience a reaction:

• Contact us within 7–14 days

• Provide details and (if possible) photos

We may offer a refund, exchange, or store credit at our discretion.

(Optional: you can tighten or relax this depending on risk tolerance.)

 

4. Change of Mind
We accept change-of-mind returns only if:

• The product is unopened and unused

• Returned within 14 days

Customers are responsible for return shipping costs unless otherwise stated.

 

5. Non-Returnable Items
For safety and hygiene, we do not accept returns on:

• Opened or used cosmetics

• Skincare or makeup without original seals

• Clearance or final sale items

• Gift cards

 

6. Refund Process

• Refunds are issued to the original payment method

• Please allow 5–10 business days after approval

• Shipping fees are non-refundable (unless the item is faulty)

 

7. Exchanges
We offer exchanges for:

• Faulty items

• Shade mismatches (optional — many beauty brands offer this as a perk)

 

8. How to Start a Return
Contact us via email (on the contact page)

Please include:

• Order number

• Reason for return

• Photos (if applicable)